Lifetime Leather Warranty - exclusively at BRIDLERY!
You've made a purchase in the BRIDLERY online shop and want to register your bridle or other products for the lifetime leather warranty? No problem! Simply fill out the registration form and secure the warranty for your products. We'll handle the rest – find out more below.
🐴 Lifetime Leather Warranty
At BRIDLERY, we stand for premium quality, sustainable materials, and products designed to accompany you and your horse for many years. That's why we offer a lifetime warranty on the leather of our bridles—a sign of our confidence in our craftsmanship.
✅ What is covered by the warranty:
- Leather damage caused by material defects or craftsmanship errors
- Leather products that are no longer usable, despite proper use and care
- Orders over €60
❌ What is not covered:
- Cosmetic changes (e.g., discoloration, wear marks, abrasions)
- Creases or wrinkles resulting from normal use
- Leather loops (defective tabs for inserting straps: These loops are functional components but naturally wear with frequent use. Damage to these loops is not covered by warranty unless they tear within a very short period after purchase with normal use.)
- Damage due to improper use (e.g., incorrect storage, cleaning, or mechanical impact)
- Care mistakes (e.g., drying out, use of incorrect products)
- Damage caused by third parties (e.g., by animals, falls, or external forces)
- Orders under €60
📋 Requirements for warranty activation
The lifetime warranty only applies if you:
- Register within 30 days of purchase
- Fully complete our warranty registration form
The warranty applies exclusively to Germany. For warranty claims from abroad, customers are responsible for all shipping costs for returns and replacements.
🔁 What happens in the event of a warranty claim?
If you believe you have a warranty claim, simply complete our warranty claim form, describe the damage, and upload photos.
We will review your case within 7 business days.
If the identical part is no longer available, you will receive a high-quality alternative from our current range.
🧠 FAQ – Frequently Asked Questions about Lifetime Warranty
1. What exactly does "lifetime leather warranty" mean?
Our lifetime warranty covers material and craftsmanship defects of the leather throughout the product's lifespan under normal use.
2. Which damages are covered by the warranty?
Only damages rendering the leather unusable—such as tears or breaks due to manufacturing defects.
3. Which damages are excluded?
Cosmetic changes, creases, care mistakes, improper storage, and damages caused by animals or third parties are excluded.
4. How do I activate the warranty?
You must register within 30 days of purchase and fully complete our warranty registration form.
5. How do I report a warranty claim?
Complete our warranty claim form and upload clear photos. We will review your claim within 7 business days.
6. What happens if my claim is valid under warranty?
We will send you either a new leather part or an equivalent replacement free of charge.
7. What if the same part is no longer available?
You will receive a comparable alternative from our current range—free of charge, of course.
8. Does the warranty cover browbands, padding, or accessory parts?
The warranty only applies to load-bearing leather parts. Browbands or decorative elements are not included.
9. What does "lifespan of the product" mean?
The warranty lasts as long as the product should remain functional under normal use and care.
10. Can I activate the warranty later?
No, registration must occur within 30 days of purchase.
11. Are glitter stones, metal bands, or adhesives in the browband covered?
No. Decorative elements such as glitter stones, metal bands, or adhesives connecting two leather pieces in the browband are excluded. These parts are subject to natural wear and are not considered functional leather components.